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When ordering a Tesla vehicle, it is natural for customers to wonder whether the price can change after the order is placed but before the vehicle is delivered.
This article explores this question by examining various sources and discussing Tesla’s pricing policies, customer experiences, and the legal aspects involved.
Tesla’s Pricing Policies
Tesla typically honors the original price of the vehicle when the order is placed, regardless of any later price changes [1].
According to the Motor Vehicle Order Agreement from Tesla, the purchase price listed on the Vehicle Configuration does not include taxes and official or government fees, which will be calculated and reflected on the Final Price Sheet [2].
The buyer is responsible for paying these additional fees. However, if the customer wants to change the order in any way, it may constitute a new order and use the new prices. Legally, Tesla cannot force customers to buy a vehicle at a higher price than originally agreed upon.
However, Tesla can offer customers the option to either consent to the new price or cancel the order [4].
Customers who refuse to pay the higher price may not be able to take delivery of the vehicle, but they would also not be legally obligated to buy it.
Customer Experiences with Price Changes
Customers have shared various experiences regarding price changes after ordering their Tesla vehicles. In some cases, Tesla automatically adjusts the price in the customer’s account if the price drops before delivery [8].
However, other customers have reported that Tesla representatives refused to adjust the price despite a recent price drop, with no option to contact anyone in finance or management to make a complaint.
When making changes to the order, some customers have experienced price increases instead of lowering the price as requested [6]. In these cases, customers have expressed frustration at the lack of clarity in communication from Tesla and sought advice on how to resolve the issue [7].
Pre-orders and Cybertruck Pricing
When it comes to pre-ordering Tesla vehicles, such as the Cybertruck, the final price is not locked in at the time of pre-order.
Pre-ordering only secures a reservation for the ability to order the vehicle early, and the final price will be determined at the time of ordering, which is expected to be closer to the delivery date [5].
However, selecting Full Self-Driving (FSD) at the time of pre-order does secure the FSD price, which is likely to increase in the future.
Recommendations for Tesla and Customers
To avoid confusion and frustration, Tesla should improve its communication with customers regarding price changes and how they affect the final cost of the vehicle.
Customers should carefully review any changes they make to their orders and understand how they could impact the final price. Tesla could consider implementing a system that alerts customers to any changes in pricing when they make changes to their orders.
Additionally, customers could be encouraged to reach out to Tesla for clarification before making changes that could affect the price.
For customers who experience a price drop between ordering and delivery, it’s best to check with their local Tesla representative or Tesla customer support for the most up-to-date information on pricing policies and procedures [8].
Communication with Tesla representatives is crucial to ensure a smooth ordering and delivery process and to avoid any unexpected price changes.
Final Thoughts
In summary, Tesla generally honors the original price of the vehicle when the order is placed, and price changes are not typically applied to existing orders. However, if a customer makes changes to their order, it may result in a new order using the new prices.
Legally, Tesla cannot force customers to pay a higher price than originally agreed upon, but they can offer customers the option to either accept the new price or cancel the order.
Customer experiences with price changes vary, with some reporting automatic price adjustments in their account if the price drops before delivery, while others have experienced difficulties when attempting to adjust the price. For pre-orders, such as the Cybertruck, the final price is not locked in at the time of pre-order, but selecting FSD does secure the FSD price.
To ensure a smooth ordering and delivery process, customers should carefully review any changes they make to their orders and understand how they could impact the final price. Tesla should improve its communication with customers regarding price changes and implement a system that alerts customers to any changes in pricing when they make changes to their orders.