Skip to Content

Does chase do custom cards? (Explained)

Does chase do custom cards? (Explained)

Nearly, if not all, financial banking institutions allow custom card building. This feature allows customers the option to create their own card, by putting their own unique spin on the front of their card. Personalization is important, and it should be because it helps a person see value in what they believe in. 

Does chase do custom cards?

Yes, Chase does have and allows customers to build custom cards. This is one of the benefits of being a valuable Chase customer. Some customers customize their cards with themes. If you want to change your card design during winter, summer, spring, or fall, to relate to the seasons, you can at no charge.

If you are patriotic, you can customize your card with the American flag. The American flag provides symbolic meanings to natural citizens and citizens that are allowed citizenship. Whichever design you choose is a reflection of you and what you take pride in.

What can you customize on a chase card?

You can put your own design on your Chase card or you can choose a design that is offered by Chase. You can add a personal photo of yourself, your children, your family, or your pet. You can basically add any photo of your choosing, as long as it meets the approval of the Chase design department team. Chase has a library of extensive photos for you to choose from.

If you do not have a preference, then chase will send you their standard card design. If you change your mind, you can always opt to upload your own images or choose one from Chase’s gallery.

If you have a Disney card, you can opt to change the character on your card. Everyone loves Mickey and the Disney Characters, even the young at heart. To change your Disney card design, you can:

  • Click on the words “CHANGE CARD DESIGN”, it is in giant writing.
  • Once on the page, you can use two easy clicks to pick your design.
  • Next, click submit and you are done.

Does it cost extra to customize a chase card?

No. It does not cost extra to customize a Chase card. In fact, you can order a new design for free. Chase offers this service free to its customers. Other banks may charge a designer’s fee, and so may not. Chase values its customer’s uniqueness, and encourages its customers to customize their cards at any time, and not worry about overhead fees, which in this case, do not apply.

Even if you use Chase’s Designer Studio to choose your work of art, it is still free.

This is a great opportunity that should not be taken lightly. With banks charging outrageous and ridiculous fees, it is a relief to not have to pay for something.

If you have a plastic card, you can change it to a metal card, and still choose to customize it for free. You can choose from sleek metal, stainless steel, alloy, chrome, silver, or a 24kt finish.

How long does it take to get a custom chase card?

Chase does not know how long it will take for customers to receive their custom cards. However, the banking institution does give an estimate of 10 to 14 days. This is not the true time frame, due to other factors that are beyond Chase’s control.

For example, there could be delays in the design department if there are back orders. You also have to give into account postal delays due to weather concerns. 

Sometimes mail is delivered to the wrong address or stuck on the route. There are a number of reasons why you may not get your card at the estimated time of arrival. It might be a few more weeks after the arrival date has passed, that you might get your card.

If you believe your card is lost in the mail, you can call Chase to cancel the card, and order another one.

Your customary card will arrive in a plain sealed envelope. Inside the envelope, you will find your card, a copy of your customer agreement, and a verification receipt of your card.

If any of these items are missing from the envelope, you can call Chase to resend the information, or you can visit Chase online. If you need to track your card or check the delivery time, you can dial (800) 432-3117, and get updated information.

Please note that your card will not be mailed out until after your design has been approved. Chase does state that customers can expect their card to arrive 5-7 days after they have uploaded their image to the website. This time frame is not business days, but calendar days. 

Final thoughts 

Chase, like other banking institutions, allows its customers the option to choose their own card design from their gallery, or customers can create their own design.

If you are a Chase customer and you want to design your debit card, it is free for you to do so. Customization is one of the fun parts of owning a Chase debit card.

To order a customized card, you can call Chase on the number 1-800-935-9935. If you want to see what you are agreeing to before you place your order, or if you want to customize the card yourself, you can always go do so online at

As an existing Chase customer wait time could be shortened compared to new customers, waiting to get their customized cards.